Returns & Exchanges

Due to the perishable nature of our fresh seafood, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every catch. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, open your package and inspect the seafood and the temperature of the cooling agents to ensure everything is fresh and intact.

• 2.
  Document Issues

  If there is a problem with your order, take clear photos of the product and the shipping label as these are required for our quality control review.

• 3.
  Contact Customer Support

  Email our team at [email protected] within 24 hours of receipt, including your order number and the photos of the affected items.

• 4.
  Resolution Process

  Our seafood experts will review your claim and, if approved, will issue a credit to your account or a refund to your original payment method.